Return order/Exchange Policy

Yes! We do exchange it with the size what you’ll ask for, either you can return and get the Refund of it. If product bought in a combo deal, Partial return will not be done.

there won't be any free exchange for the COD orders

First Exchange will be FREE for prepaid users, after that every exchange will cost you INR150/- 

For easy EXCHANGE please fill the details website and use the below mentioned QR to pay the shipping.

Yes! we refund the full amount on Non Discounted Products, For Discounted Orders there will be a deduction of shipping charges of ₹150 on every successful return, Just wait until we receive the packet what has been picked from you, we need to recheck the products in some quality check. below mentioned are the points

It may take 10-15 days to refund the amount,

  • You can raise the return request with in 7 days. 
  • Only first exchange will be free from our side, If you still wish to change the size or return you need to pay INR150 for every Exchange.
  • Product should not have any kind of mark. 
  • All the tags of the products should be there.
  • Do not wash the product, We get to know if the product is used or washed.
  • Once we have processed the refund, Prepaid orders get it in the same mode they have paid, where COD takes 7-10 working days as per the bank policy! 
  • If you have Exchanged  it once and want to return, Shipping cost wont be Refunded. 
  • IF Prepaid users do not get the delivery within the expected date, or your order shows delivered kindly raise the concern within 24 Hour. at : contactus@vlvproducts.com, Else even we wont be able to claim the package to courier company.

once we check the product with above mentioned points, we generate the refund link and send it to you, the link will redirect you to the bank site, where you can get the refund of the amount you have paid us and you can choose the mode of payment you would like to get the refund.


WE DO DEDUCT THE SHIPPING CHARGES ON DISCOUNTED ORDERS AND REFUND THE BALANCE  AMOUNT.
This Process Might take 7-10 days

Please fill the Details For Easy Refund.

Privacy :
How much we know you, and for what?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, and keep you updated with our new styles and our attractive deals and discounts.

 

Issues regarding the products?

We are here to hear you, for Complaints or compliments Email – contactus@vlvproducts.com

Use Messengers to get in contact!  

Security

The security of your personal information is very important to the Company. We have aligned physical, administrative and technical safeguards designed to protect your personal information from unauthorised access. In addition, the Company uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. In the event of any breach of your personal information.

Important Disclaimer

Although the Company provides full security and secrecy to your personal information, we urge you to be careful with very sensitive information and do not share it with any third party claiming to be related to the Company on separate emails/phone calls etc. The Company disclaims any and all liabilities towards any such claims that have arisen due to your own negligence or wilful misconduct and the Company takes no responsibility of the same.